2IO — 2IO CRM Pricing

CRM plans built for every stage of growth

Official 2IO CRM plans on the Business Operating System — start free, then upgrade for AI, automation, payroll-ready workflows, and voice capabilities.

CRM Plans

Free Forever

Start with full CRM essentials — no credit card required

Includes: No Credit Card

Free

Features

Unlimited Users (up to 5)
Unlimited Contacts, Companies, Pipelines, Leads & Deals
Unlimited Tasks, Notes & Calendar Events
Gmail, Outlook, Office365, SMTP & IMAP
Unlimited Email Campaigns (fair usage)
Email Templates, Scheduling & Tracking
AI Smart Import with duplicate detection
Task Management, Reminders & Activity Timeline
Dashboard, Lead, Sales & Activity Reports
Android, iOS & Web apps
REST API & Webhooks

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Professional

Teams ready for AI-powered sales and automation

₹999 /user/month

Features

Everything in Free Forever
AI Sales Assistant & Lead Scoring
AI Deal Prediction & Follow-up Suggestions
AI Email Writer & Proposal Writer
AI Sales Insights & Meeting Summary
AI Contact Summary & Next Best Action
Workflow, Approval & Auto Assignment Automation
Auto Follow-up & AI Rules

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Business

Scaling teams with marketing and advanced analytics

₹1,499 /user/month

Features

Everything in Professional
Marketing Automation
Multi-company & Territory Management
Advanced Analytics & Sales Forecasting
Customer Journey Mapping
Custom Objects
API Management
Advanced Team Permissions

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Enterprise

Large organizations with enterprise-grade requirements

₹2,499 /user/month

Features

Everything in Business
White Label
SSO & LDAP
Audit Logs & Enterprise Security
Dedicated Infrastructure
Dedicated Support
Custom Integrations

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AI Voice Add-ons

Separate add-on — stack on any CRM plan for recurring voice capabilities.

Voice Assistant Basic

Hands-free CRM input and search

₹299 /user/month

Features

Voice Input
Create Leads, Contacts & Tasks
Create Calendar Events & Notes
Search CRM by voice

Get Started

Voice Assistant Pro

AI-powered voice workflows for sales teams

₹599 /user/month

Features

Everything in Voice Assistant Basic
Voice Commands & AI Conversation
Follow-up Suggestions
Voice Email & WhatsApp Drafting
Voice CRM Navigation
Meeting Notes & Voice Search

Get Started

AI Voice Agent Enterprise

Multi-language voice automation at scale

₹999 /user/month

Features

Everything in Voice Assistant Pro
Multi-language (Telugu, Hindi, English)
Voice Workflow Execution
AI Sales Coach
AI Call Summary & Action Items
AI Agent Automation

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Messaging usage rates

WhatsApp and SMS connect to CRM campaigns on eligible plans. Setup stays free; message volume is billed separately.

WhatsApp Pricing

WhatsApp is available on Professional plans and above. Message usage is billed separately.

Item	Price
Setup	FREE
Configuration	FREE
OTP	₹0.30/message
Marketing	₹1.10/message
Monthly Platform Fee	₹999/company

SMS Pricing

SMS setup and configuration are free. Message usage is billed separately by type.

Item	Price
Setup, DLT Configuration, Sender ID, Dashboard & Templates	FREE
Transactional SMS	₹0.35/SMS
Promotional SMS	₹0.50/SMS

Compare modules on 2IO CRM, AI Caller Agents, or contact sales for enterprise rollout help.

CRM pricing FAQs

Billing clarity for Free Forever, paid plans, WhatsApp, SMS, and AI Voice add-ons.

Does 2IO offer a free CRM plan?

Yes. The 2IO CRM Free Forever plan is available at ₹0 with no credit card required — including unlimited CRM essentials for up to 5 users, email, tasks, campaigns, and reports.

How is WhatsApp usage billed on 2IO?

WhatsApp is available on 2IO Professional plans and above. Setup and configuration are free. Messages are billed separately at ₹0.30 per OTP message, ₹1.10 per marketing message, plus a ₹999 monthly platform fee per company.

Can I upgrade my 2IO plan as my team grows?

Yes. Start on 2IO CRM Free Forever, then upgrade to Professional (₹999/user/month), Business (₹1,499/user/month), or Enterprise (₹2,499/user/month). AI Voice add-ons are available from ₹299/user/month.

What do AI Voice add-ons include?

Voice add-ons stack on CRM plans for voice input, CRM commands, drafting, and — on higher tiers — multi-language AI voice agents with call summaries and workflow execution.

Is SMS billed separately from CRM plans?

Yes. SMS setup, DLT configuration, sender ID, and templates are free. Transactional and promotional SMS are billed per message on published rates.